Course Details

  • Course Code: USMC21KCS
  • Location: Online
  • Duration: 28 hours
  • Cost:
  • Qualification: All modern browsers and devices

Further Details

  • Course Access: Lifetime
  • Exams Included: Yes
  • Compatibility: All major devices and browsers

Approved Course:




Includes the Following Courses

Admin & PA Certification
Dealing with Difficult People and Situations Certification
Microsoft Teams Certification
Zoom Certification

Key Career Skills Bundle

Learn key skills to enhance your career - four courses are offered in this bundle:



Course Modules/Lessons

Admin & PA Certification

Module 1: Introduction to the PA Course

  • The role of a personal assistant/ secretary
  • Associated job role and responsibilities
  • Requisite skills are required for the job
  • The difference between a personal assistant and secretary

Module 2 : Schedule Management

  • Manage dates, times, and schedule appointments.
  • How to be creative and develop a user-friendly scheduling system
  • Use our tips and implement them into the role of a PA
  • How to plan ahead successfully

Module 3 : Business Letter Writing

  • How to write a good business letter
  • How a business letter should be structured and edited
  • Common mistakes to avoid
  • How to be persuasive while maintaining courtesy

Module 4 : Composing Faxes, Memorandums, and Emails

  • How to compose and send faxes
  • How to make memorandums
  • How to make and send emails
  • Things to avoid when doing the above

Module 5 : Telephone Skills as a PA

  • How to make phone calls and speak in a professional tone
  • Tips on how you should communicate with people over the phone
  • Mistakes that should be avoided while communicating on the telephone
  • How to conduct business and represent your company over the phone

Module 6 : Hotel and Travel Arrangements

  • What you should look for when booking a hotel for business travel
  • Things you should avoid when making travel arrangements
  • How to plan and execute a successful business trip
  • The role of a PA in booking hotels and making other travel arrangements for business travel

Module 7 : Filing Systems

  • How to set up a good filing system
  • What you should avoid when creating a filing system
  • How to categorise, sub-categorise and manage your filing system
  • Why it is important to have a good system when running a successful business

Module 8 : Time Management Skills

  • How to manage your time at work efficiently
  • What to avoid when trying to get tasks done
  • How to improve on your weak points
  • How to identify the importance of tasks

Module 9 : Invoicing and Petty Cash

  • How to make invoices and send them
  • What you should avoid when making invoices
  • How to handle petty cash
  • Why invoicing and petty cash handling are crucial to a business

Module 10 : Customer Care

  • The importance of customer care
  • Your role as a PA when dealing with customers
  • Things you should avoid when dealing with customer care
  • How to represent your company in a professional manner

Module 11 : Customer Complaint Management

  • handle customer complaints
  • Understand and execute a proper complaints procedure
  • What should be avoided when dealing with complaints
  • The importance of a good complaints procedure

Module 12 : Work Planning

  • How to plan your work into a schedule
  • The importance of proper work planning
  • Things you should avoid when planning your work
  • How to structure your plans for improved efficiency

Module 13 : Document Presentation and Proofreading

  • How to present written documents
  • The basics of what to include when preparing and sending documents
  • How to proofread your work
  • The importance of document presentation and proofreading

Module 14 : Confidence Building

  • How to improve your confidence at work
  • How you can benefit from improved confidence
  • What to expect when your confidence improves
  • Signs of lack of self-confidence

Module 15: Touch Typing and Audio Transcription

  • Improve your typing skills beyond a beginner level.
  • Tips on how to improve your touch typing.
  • How to effectively transcribe audio.
  • Mistakes and errors to avoid

Module 16: How to Organize Effective Meetings

  • Why meetings are important and what they achieve
  • How you should plan and organise a meeting
  • Things to avoid
  • The aspects of a successful meeting and how to execute them

Module 17: How to Use Microsoft Outlook

  • What Microsoft Outlook is
  • What Microsoft Outlook can do
  • How it can help you in the workplace
  • Simple tricks on how to get the most out of Microsoft Office

Module 18: How to Use Excel (Basics)

  • How to understand the basics of Excel
  • How to easily navigate Excel
  • Why Excel is a useful tool for making spreadsheets
  • Simple ideas for troubleshooting

Module 19 : How to Use PowerPoint (Basics)

  • Understand the basics of PowerPoint
  • How to navigate PowerPoint
  • How you can benefit from using PowerPoint
  • Troubleshooting guide for basic PowerPoint

Module 20 : Word Processing with Microsoft Word

  • How to successfully use Microsoft Word
  • How to navigate around Microsoft Word
  • Tips and tricks for easy use or shortcuts
  • Troubleshoot simple problems on Word

Module 21 : Customer Communication Skills and Reception Skills

  • importance of customer communication skills
  • The most important reception skills
  • How to handle tasks at work efficiently
  • What to avoid and how to overcome problems with customer communication

Dealing with Difficult People and Situations Certification

Module 1: Developing an understanding of human behaviour

  • Understand the six universal human needs and how they drive individual behaviour.
  • Learn how to incorporate Transactional Analysis communication skills in the workplace to reduce conflict and increase effectiveness.
  • Be able to recognise and minimise counterproductive workplace behaviour.
  • Grasp the importance of employee recognition, appreciation and autonomy for productivity and work quality.

Module 2: Handling difficult people

  • Identify what behaviours make a person difficult and how you can identify them
  • Learn how to handle difficult people, focusing on solutions to difficult situations and people.
  • Find out the underlying causes of difficult behaviour and awkward personalities
  • Learn how to confidentially challenge people and reduce unnecessary conflict

Module 3: Dealing with difficult situations

  • Understand the psychology of difficult employees and awkward customers
  • Learn how to deal with difficult situations and difficult people in the work place
  • Uncover more about the different types of difficult employees
  • Discover the tips for managing difficult employees, bosses and colleagues

Module 4: Interpersonal Skills for handling difficult People

  • Develop personal skills and resilience for dealing with difficult people
  • Understand how to overcome conflict and move towards negotiation
  • Learn how to create effective relationships in life and at work
  • Discover how to extract as much information as possible by actively listening

Module 5: Personal Development

  • Learn how to reduce your emotional reactions to others by not taking matters so personally
  • Uncover some of your own limiting behaviours and attitudes towards life and others
  • Find ways to create a more positive attitude to life and create a better experience for yourself
  • Understand how our environment and perceptions influence our physical and mental health

Microsoft Teams Certification

Module 01.1: Microsoft Teams App Overview

Module 02.1: Create the Team, Add Owners and Members, Adding Channels to Generate the Team Structure

Module 02.2: Team Roles

Module 02.3: Member Permissions

Module 02.4: Channels

Module 02.5: Team Options

Module 03.1: Conversations as Chats

Module 03.2: Private Chat

Module 03.3: Mentions

Module 03.4: Meetings

Module 04.1: Microsoft Office Documents

Module 04.2: Uploading

Module 04.3: Editing Documents in Teams

Module 04.4: Moving Documents

Module 04.5: Including and Using Other Apps

Module 04.6: Archiving a Team

Module 05.1: Frequently Used Commands

Zoom Certification

Module 01: The Fundamentals

  • What Zoom is
  • How to get started with Zoom for mobile and desktop platforms
  • How to set up a Zoom meeting while using a desktop or mobile device

Module 02: Joining and Scheduling Meetings

  • The process involved in joining a Zoom meeting
  • The process involved in scheduling a Zoom meeting

Module 03: Additional Zoom Features

  • How to record a Zoom meeting on a desktop
  • How to record a Zoom meeting on a mobile device
  • How to use the Screen Sharing feature

Module 04: Add-Ons and Pricing Plans

  • What is Zoom Phone, and how to use it
  • What are Zoom Rooms, and how to use them
  • What the Zoom Pricing Plan is
  • How to turn on virtual backgrounds in your Zoom meetings

Module 05: The Correct Zoom Procedures

  • Handy tips associated with your Zoom microphone
  • The recording procedures when recording meetings on the Zoom platform
  • The process of starting a meeting on Zoom

Example Certificate


Certificate No CERTIDNO
This certificate is to verify that
Your Name

has successfully completed the
KEY CAREER SKILLS BUNDLE CERTIFICATION
on the
27th August 2025

Daniel Morgan
Head Tutor
New Skills Academy

This certificate can be verified online at:
https://old.newskillsacademy.com

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FAQ's

  • Who can take the course?

    Anyone who has an interest in gaining a greater understanding of this subject is encouraged to take the course. There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down in to individual modules. Each module takes between 30 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

  • Where / when can I study the course?

    You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

  • Is there a test at the end of the course?

    Once you have completed all of the modules there is a 30 (multiple choice) question test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What happens if I fail the test?

    If you don’t pass the test first time you will get a second opportunity to take the test again after further study.

  • When will I receive my certificate?

    Once you have completed your test you can log in to your account and download / print your certificate any time you need it. If you would prefer us to post you a certificate there will be an admin charge of $16

  • How can I pay?

    We use Paypal for all payments on the site. You can either use your Visa, MasterCard ,American Express, Solo cards or PayPal account to pay for the online course. All payments are handled securely by Paypal.

  • Is my payment secure?

    As previously mentioned your payment is totally secure. We use the latest ssl encryption for all transactions.

  • How long after payment can I begin the course?

    You can begin the course immediately after your payment has been received.
    You should receive an email with your log in details as soon as your payment has been accepted. If you don’t get this email please check your junk folder, failing that please contact us for further assistance.

  • How long is my certificate valid for?

    There is no expiry or renewal fees

Go at your own pace. There are no time limits for this course.
This course is compatible with all modern devices and browsers.
On completion of the course you will be awarded a certificate.
We are here to help if you have any problems.

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