Course Details

  • Course Code: USVC18HSP
  • Location: Online
  • Duration: 6 hours
  • Cost:
  • Qualification: All modern browsers and devices

Further Details

  • Course Access: Lifetime
  • Exams Included: Yes
  • Compatibility: All major devices and browsers

Approved Course:




Hospitality Certification Level 2

This course gives you everything you need to know about working in the hotel food service industry. At the conclusion of this course, participants will have the knowledge they need to succeed in the restaurant business, regardless of whether they work at the front or the back of the house.

The course covers many of the basic skills you need to know before you can advance in this type of career, including customer service, safety consciousness, and adaptability. We have developed this course to give students important information about the critical skills they need to perfect to have a successful career.

Throughout the course, students are introduced to general skill categories and provided with tips and techniques to improve those skills and their subsets. The course discusses skills specific to the hotel restaurant industry as well as others that they can apply across all areas of their lives. Students of this course further learn about other roles within the industry, such as management.

At the conclusion of the course, students receive a certification, proving they have successfully completed each module.

What You Will Learn

    This course was designed to give students a total overview of the skills that are required to successfully work in the food services industry. Here’s what the course covers:

  • Crucial customer service skills you need to perfect
  • Tips and techniques for developing communication skills
  • How to increase safety consciousness
  • What is involved in fine-tuning your attention to detail
  • How to increase your speed and strength, including suggested exercises
  • The importance of adaptability in the food services industry
  • How to use technology to your advantage
  • The skills that are required if students want to advance to management

Benefits of the Course:

    This food services skills course includes the following benefits:

  • An affordable course that gives you all the information you need to improve your food service skills
  • A curriculum that is easy to understand, divided into 10 complete modules
  • The achievement of developing skills with multiple applications, such as customer service skills and communication
  • Learning about other roles in the restaurant and the skill sets that those positions require
  • Understanding the importance of being safety conscious
  • The ability to study from any location with an internet connection
  • Learn the material at any time and at your own pace
  • Obtain a recognized certification when completing the course, which will improve your career prospects


Course Modules/Lessons

Module 01: Customer Service

Module 02: Communication Skills

Module 03: Safety Consciousness

Module 04: Attention to Detail

Module 05: Speed and Strength

Module 06: Adaptability

Module 07: Technology

Module 08: Management

Module 09: Front of House Staff and Important Skills

Module 10: Back of House and Important Skills

Example Certificate


Certificate No CERTIDNO
This certificate is to verify that
Your Name

has successfully completed the
HOSPITALITY CERTIFICATION LEVEL 2
on the
27th August 2025

Daniel Morgan
Head Tutor
New Skills Academy

This certificate can be verified online at:
https://old.newskillsacademy.com

How online learning can benefit you..

 

START THE HOSPITALITY CERTIFICATION LEVEL 2 NOW



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FAQ's

  • Who can take the course?

    Anyone who has an interest in gaining a greater understanding of this subject is encouraged to take the course. There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down in to individual modules. Each module takes between 30 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

  • Where / when can I study the course?

    You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

  • Is there a test at the end of the course?

    Once you have completed all of the modules there is a 30 (multiple choice) question test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What happens if I fail the test?

    If you don’t pass the test first time you will get a second opportunity to take the test again after further study.

  • When will I receive my certificate?

    Once you have completed your test you can log in to your account and download / print your certificate any time you need it. If you would prefer us to post you a certificate there will be an admin charge of $16

  • How can I pay?

    We use Paypal for all payments on the site. You can either use your Visa, MasterCard ,American Express, Solo cards or PayPal account to pay for the online course. All payments are handled securely by Paypal.

  • Is my payment secure?

    As previously mentioned your payment is totally secure. We use the latest ssl encryption for all transactions.

  • How long after payment can I begin the course?

    You can begin the course immediately after your payment has been received.
    You should receive an email with your log in details as soon as your payment has been accepted. If you don’t get this email please check your junk folder, failing that please contact us for further assistance.

  • How long is my certificate valid for?

    There is no expiry or renewal fees

Go at your own pace. There are no time limits for this course.
This course is compatible with all modern devices and browsers.
On completion of the course you will be awarded a certificate.
We are here to help if you have any problems.

What our students say ...