Course Details
- Course Code: USMC21CVB
- Location: Online
- Duration: 60 hours
- Cost:
- Qualification: All modern browsers and devices
Further Details
- Course Access: Lifetime
- Exams Included: Yes
- Compatibility: All major devices and browsers
Approved Course:

Includes the Following Courses
CV Booster Bundle
Hone your pre-job skills - four courses are offered in this bundle:
Course Modules/Lessons
The Complete Microsoft Excel Certification
Interview Skills & Resume Writing Certification
Module 1: How to Create an Effective Resume
- The purpose of a resume and what an employer will look for when they read a resume
- How to make your resume appear professional and help you create a positive first impression
- How to structure the information on your resume
- How to tailor your resume for a specific job position
Module 3: Conducting Research Prior to an Interview
- The importance of thoroughly researching a company and position before a job interview
- How to find relevant information about the company
- What you need to know about an organization
- What you need to know about the industry, especially if you are applying for your first position in the field
Module 4: How to Prepare for the Most Common Interview Questions
- Why you need to prepare answers to the most common interview questions well in advance
- The key question categories that interviewers use when conducting interviews
- The most common questions within each category and how to respond to each
- How to respond to inappropriate interview questions
Module 5: Communication Strategies for Interviews
- Why verbal and nonverbal communication skills are key to interview success
- How to create a positive first impression when meeting the interviewer
- How to communicate confidence and enthusiasm using verbal and nonverbal communication
- How to build rapport with an interviewer using verbal and nonverbal communication
Module 6: How to Handle Group Interviews & Assessment Days
- How and why group interviews are carried out
- What is meant by the term “assessment day” and why an employer might use them to select candidates for a role or graduate entry scheme
- The typical activities that make up an assessment day
- How to prepare yourself for assessment day activities, to maximise your chances of success
Module 7: How to Handle Phone and Video Interviews
- Why a company may choose to interview a candidate over the telephone or via a video call, rather than in person
- Why the questions asked in these interviews tend to be different from those asked in person
- The most common questions interviewers ask during telephone interviews
- How to use notes to prepare for telephone and video interviews
Module 9: How to Negotiate Salary and Job
- Why an applicant may have to negotiate to secure the desired salary and benefits and why a failure to negotiate could create a negative impression
- Why one should pursue several jobs at the same time
- How to negotiate a starting salary
- How to negotiate annual leave, flexible working and other benefits
Module 10: Following up After an Interview and Learning From the Experience
- Why and when you should follow up after an interview
- When you should expect to hear from an employer and what to do if they do not get in contact with you within a reasonable time frame
- How to ask for constructive feedback and how to use it to your advantage
- How to assess your own performance following an interview
Telephone Customer Services Certification
Working in Teams Certification
Module 1: High Performance Teams
- To understand what a High Performance Team is and learn the crucial elements that are needed to create one.
- To learn how leaders build High Performance Teams with their practical, strategic and interpersonal skills.
- To identify the individual strengths and qualities needed for a High Performance Team to function optimally.
- To grasp the different behavioural roles necessary to create diversity and balance in a High Performance Team.
Module 2 : Team Development
- Learn how to motivate and engage teams, harnessing the power of relationships.
- Understand the importance and methods for developing trust within teams.
- Develop the tools and mindset for encouraging innovation and problem solving.
- Discover how to build a positive working environment that enhances team effectiveness.
Module 3 : Team Communication
- Learn how to use a communication process to support planning and prevent costly communication mistakes.
- Discover the elements of non-verbal communication that are required for successful message delivery.
- Realize the importance of open and honest communication and learn how to foster a conductive environment.
- Determine how to make communications more effective by varying communication style to suit the receiver.
Module 4 : Team Leadership
- Understand the role of leaders and how they achieve their strategic organizational and societal influence
- Recognize the distinction between management and leadership and the continuum between the approaches
- Learn the principles of leadership and how their application impacts individual and team effectiveness
- Study the concept of a leadership framework and how this is applied to leadership theories
Module 5 : Personal Development
- Understand the leadership needs of businesses and the importance of self-directed learning
- Assess and develop a personal leadership style and authentic approach to leadership
- Learn how to write achievable objectives, which empower and motivate your team
- Comprehend the qualities, traits and skills that make a successful leader
Example Certificate




How online learning can benefit you..
FAQ's
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Who can take the course?
Anyone who has an interest in gaining a greater understanding of this subject is encouraged to take the course. There are no entry requirements to take the course.
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What is the structure of the course?
The course is broken down in to individual modules. Each module takes between 30 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
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Where / when can I study the course?
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
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Is there a test at the end of the course?
Once you have completed all of the modules there is a 30 (multiple choice) question test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.
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What happens if I fail the test?
If you don’t pass the test first time you will get a second opportunity to take the test again after further study.
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When will I receive my certificate?
Once you have completed your test you can log in to your account and download / print your certificate any time you need it. If you would prefer us to post you a certificate there will be an admin charge of $16
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How can I pay?
We use Paypal for all payments on the site. You can either use your Visa, MasterCard ,American Express, Solo cards or PayPal account to pay for the online course. All payments are handled securely by Paypal.
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Is my payment secure?
As previously mentioned your payment is totally secure. We use the latest ssl encryption for all transactions.
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How long after payment can I begin the course?
You can begin the course immediately after your payment has been received.
You should receive an email with your log in details as soon as your payment has been accepted. If you don’t get this email please check your junk folder, failing that please contact us for further assistance. -
How long is my certificate valid for?
There is no expiry or renewal fees