Course Details

  • Course Code: USMEC17CTC
  • Location: Online
  • Duration: 8 hours
  • Cost:
  • Qualification: All modern browsers and devices

Further Details

  • Course Access: Lifetime
  • Exams Included: Yes
  • Compatibility: All major devices and browsers

Approved Course:




Closing Techniques Certification

In this course, you will learn how to maximise your chances of closing a sale, using various techniques that will help you to sell with confidence. Specifically, you will learn:-

  • What is meant by the term “closing positively”.
  • Why it is so important to learn how to bring about positive sales closure.
  • The importance of timing and pace, in a successful sales pitch.
  • How to encourage your prospects to consider future opportunities, by developing a strong customer-vendor relationship.
  • General factors to bear in mind when making a sales pitch, regardless of the audience demographic or the pitch format.
  • Why you need not feel put off at the first sign of a “No”.
  • The most common sales objections and how to move past them.
  • How deadlock situations arise in sales situations and how they can be resolved.
  • How to tell when you should walk away and when you should negotiate.
  • How to defend an offer and emphasise the benefits of the stated terms and conditions.
  • How to ask the right questions, so that you understand your buyer’s place within the buying process.
  • How to use timing, to increase the chance of closing the sale.
  • Why you must sell the benefits to the buyer, exceed their expectations and not restrict your focus to the product or service you are selling.
  • How you can cross sell products or services.
  • How to diffuse tension and misunderstandings that may occur during the buying process.
  • Why credibility is vital, when it comes to making sales.
  • How to increase your credibility via a number of techniques, such as non-verbal communication, appropriate use of statistics and case studies.
  • How you can mirror prospects’ body language, to increase feelings of rapport.
  • The psychological stages buyers move through, as they get ready to buy from you - and how you can use this process to your advantage, when closing a sale.
  • How to use active listening, to ensure a customer feels respected and heard, whilst reading the signs that let you know when a prospect is about to declare an intention to buy.
  • Three key issues that influence a buyer or potential buyer and how these can impact upon the sales process.
  • The purpose of a sales brief and why a good sales brief is an important first step in writing a sales pitch.
  • How to write and present a sales pitch.
  • How to react to a potential buyer’s comments, concerns, or suggestions.
  • How to sharpen your communication skills and increase the chance that you will close the sale.


Course Modules/Lessons

Module 1 : Closing Positively

  • What is meant by the term “closing positively”.
  • Why it is so important to learn how to bring about a positive sales closure.
  • The importance of timing and pace, in a successful sales pitch.
  • How to encourage your prospects to consider future opportunities, by developing a strong customer-vendor relationship.

Module 2: Understanding Factors That Drive Buying Decisions

  • Three key issues that influence a buyer or potential buyer and how these can impact upon the sales process.
  • The purpose of a sales brief and why a good sales brief is an important first step in writing a sales pitch.
  • How to write and present a sales pitch.
  • How to react to a potential buyer's comments, concerns, or suggestions.

Module 3: Building Credibility Throughout the Sales Process

  • Why credibility is vital, when it comes to making sales.
  • How to increase your credibility via a number of techniques, such as non-verbal communication, appropriate use of statistics and case studies.
  • How you can mirror prospects’ body language, to increase feelings of rapport.
  • The psychological stages buyers move through, as they get ready to buy from you and how you can use this process to your advantage, when closing a sale.

Module 4: Advanced Sales Techniques

  • How to ask the right questions, so that you understand your buyer’s place within the buying process.
  • How to use timing, to increase the chance of closing the sale.
  • Why you must sell the benefits to the buyer, exceed their expectations and not restrict your focus to the product or service you are selling.
  • How you can cross-sell products or services.

Module 5: Negotiating in Sales Situations

  • Why you need not feel put off at the first sign of a “No”.
  • The most common sales objections and how to move past them.
  • How deadlock situations arise in sales situations and how they can be resolved.
  • How to tell when you should walk away and when you should negotiate.

Example Certificate


Certificate No CERTIDNO
This certificate is to verify that
Your Name

has successfully completed the
CLOSING TECHNIQUES CERTIFICATION
on the
27th August 2025

Daniel Morgan
Head Tutor
New Skills Academy

This certificate can be verified online at:
https://old.newskillsacademy.com

How online learning can benefit you..

 

START THE CLOSING TECHNIQUES CERTIFICATION NOW



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FAQ's

  • Who can take the course?

    Anyone who has an interest in gaining a greater understanding of this subject is encouraged to take the course. There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down in to individual modules. Each module takes between 30 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

  • Where / when can I study the course?

    You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

  • Is there a test at the end of the course?

    Once you have completed all of the modules there is a 30 (multiple choice) question test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What happens if I fail the test?

    If you don’t pass the test first time you will get a second opportunity to take the test again after further study.

  • When will I receive my certificate?

    Once you have completed your test you can log in to your account and download / print your certificate any time you need it. If you would prefer us to post you a certificate there will be an admin charge of $16

  • How can I pay?

    We use Paypal for all payments on the site. You can either use your Visa, MasterCard ,American Express, Solo cards or PayPal account to pay for the online course. All payments are handled securely by Paypal.

  • Is my payment secure?

    As previously mentioned your payment is totally secure. We use the latest ssl encryption for all transactions.

  • How long after payment can I begin the course?

    You can begin the course immediately after your payment has been received.
    You should receive an email with your log in details as soon as your payment has been accepted. If you don’t get this email please check your junk folder, failing that please contact us for further assistance.

  • How long is my certificate valid for?

    There is no expiry or renewal fees

Go at your own pace. There are no time limits for this course.
This course is compatible with all modern devices and browsers.
On completion of the course you will be awarded a certificate.
We are here to help if you have any problems.

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