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Restaurant Management Certification
Restaurant
This course is
Restaurant Management Certification $299.00
Buy Now
$299.00
29512

Course Details

  • Course Code: USFEC16RMD
  • Location: Online
  • Duration: 12 - 15 hours
  • Cost:
  • Qualification: All modern browsers and devices

Further Details

  • Course Access: Lifetime
  • Exams Included: Yes
  • Compatibility: All major devices and browsers

Approved Course:

A003155




Restaurant Management Certification

The restaurant management certification is a comprehensive online course to provide you with everything you need to know to become a successful restaurant manager. The course provides you with insight, information, skills and advice to help you fulfill your role as a restaurant manager and exceed your clients' expectations on a daily basis.

Introduction to the Restaurant Management Certification

This course is broken down into manageable modules which you can access online. The course is accessible on any device, so you can study from anywhere with an internet connection using your PC, laptop, tablet, or phone.

During your studies you will have access to online support to provide you with the advice you need to complete your studies and obtain your certification. When you reach the end of the modules, you will be required to pass a multiple choice test. The test has questions on what you have learned. On passing, you will be able to immediately download and print your certificate.

In the event that you don't pass the test the first time, you will be given a second chance to take the test once you have reviewed the modules and are confident that you know everything you need to know.

What You Will Learn

This comprehensive Restaurant Management Certification will teach you the following:

  • An introduction to the front of house of a restaurant.
  • The role of a restaurant manager in all types of restaurants anywhere in the world.
  • Learn about the different types of restaurant establishments and layouts.
  • Know the importance of excellent customer service within the hospitality industry.
  • Learn how to deal with customer complaints in a calm and effective manner to ensure the client will return again in the future.
  • Know your drinks. Knowing your drinks is imperative as a restaurant manager, along with how to serve them correctly.
  • Get to know your food. The importance of knowing every aspect of the menu, what is in each dish and food allergies.
  • Know the different restaurant licensing laws. This also covers the importance of age verification and what you can accept to verify the age of your clients.
  • Learn various restaurant system checklists. Know what checklists you need, how to put them in place and how to monitor them to ensure the restaurant runs smoothly at all times.
  • Know the health and safety laws associated with a restaurant from front of house to the kitchen, food safety and more.
  • Be up to date with restaurant terminology that you may encounter from time to time.

Benefits of the Restaurant Management Certification

This certification is designed to provide you with the information, insight, knowledge and skill you will need to manage any restaurant. You will have the ability to work as a restaurant manager at a five star hotel or a local eatery.

The benefits of this training course include:

  • Improve your career prospects.
  • Fast track your career if you are already working within the restaurant industry.
  • Appeal to potential employers with an industry recognized certification.
  • Know what is expected of you and complete your duties with complete confidence.
  • Easy and comprehensive syllabus that you can rely on.
  • Study at your own pace with no deadlines or set schedules.
  • Study from anywhere with internet access using any device.
  • Have online support throughout your studies to guide and assist you.
  • No entry requirements. You don't have to have restaurant experience in order to complete this course.
  • Affordable one-off fee.
  • Second chance to complete the test in the event you do fail. You will have time to review the modules and retake the test in your own time.
  • Work full time and study in your spare time.


Course Modules/Lessons

Module 1: Introduction to Front-of-House Hospitality

  • How to provide the best possible customer service at all times.
  • How the way you dress affects how you are perceived.
  • How to be professional even when the customer is being awkward.
  • How to look at your body language and understand how you come across.

Module 2 : The Role of Restaurant Manager

  • How the restaurant manager deals with the business side of the restaurant
  • How the manager deals with the front-of-house
  • How the manager deals with the general housekeeping
  • How the manager has to contend with customer issues

Module 3 : Types of Dining Establishments, Restaurant Layouts, and Decor

  • The different types of dining establishments
  • How this changes your management style
  • How to deal with different restaurant layouts
  • How to divide staff to cope with the layout

Module 4 : Customer Service

  • How to meet and greet customers.
  • How to take reservations.
  • How to correctly seat people.
  • How to take their orders.

Module 5 : Dealing with Customer Complaints

  • How to address the customer with their initial complaint.
  • A step by step guide on how to handle the situation.
  • How you must act on a personal level to address their issues.
  • How to adequately resolve the situation.

Module 6 : Know Your Drinks

  • The basics of different drinks
  • Which wine works best with which food
  • How to serve drinks correctly
  • How to give advice on drinks to customers

Module 7 : Know Your Food

  • Understanding the menu
  • Dealing with starters
  • Dealing with meat dishes
  • Dealing with fish dishes

Module 8 : Restaurant Licensing Laws

  • The importance of the laws
  • The need for an age verification process
  • How to ask for ID
  • The age verification laws

Module 9 : Building Guest Services Around Excellence

  • The areas where excellence is required
  • How to take guests into consideration
  • Dealing with feedback
  • Announcing the changes that have been made

Module 10 : A Restaurant System of Checklists

  • The importance of checklists
  • Where checklists should be used
  • What should appear in them
  • Who should be in charge of individual areas

Module 11 : The Importance of Team Work.

  • Why teamwork is important
  • How to build a good team
  • How to hire the correct staff
  • How to create a positive working environment

Module 12 : Health and Safety Laws

  • The basics of the health and safety laws
  • How they apply to the restaurant
  • What to do when an incident occurs

Module 13 : Health, Safety and Restaurant Management

  • To learn about different bacterium that cause food poisoning
  • To understand the importance of restaurant sanitisation
  • To learn how to keep food safe in storage
  • To understand how to write a health and safety policy

Module 14 : Dealing with Inspections

  • To learn about the different inspections that a restaurant may undergo
  • To learn about the inspection process
  • To learn about what to expect from the inspection process
  • To understand the restaurant's obligations to comply with inspection results

Module 15 : Digital Technology and Restaurant POS Systems

  • To understand the basics of POS systems
  • To learn about POS system features
  • To learn about the latest POS technology
  • To understand how to choose a POS system for a restaurant

Module 16 : Dealing With Staff

  • To learn about hiring staff and management
  • To learn about training employees
  • To learn about writing an employee handbook
  • To learn about creating an employee uniform

Module 17 : Planning and Pricing a Menu

  • To learn how to research a menu
  • To learn basic guidelines for putting together a menu
  • To understand the importance of being able to engineer a menu
  • To learn how to price a menu correctly

Module 18 : Restaurant Operations

  • To learn about how to create a restaurant budget
  • To learn how to cut food costs
  • To understand how energy costs affect a restaurant's profits
  • To learn about leasing restaurant equipment

Module 19 :Upselling Strategies

  • To understand the importance of training servers to upsell
  • To understand the importance of having a comprehensive understanding of the menu
  • To understand the importance of taking social cues when upselling products
  • To learn about different types of upselling strategies

Module 20 : Restaurant Entertainment and Music Licensing

  • To understand why entertainment and music licensing is necessary
  • To learn about the different licensing agencies
  • To understand entertainment and music licensing laws
  • To learn about when you require licensing for live entertainment

Module 21 : Restaurant Branding, Marketing, Promotions and Decor

  • To understand how to find your brand's purpose
  • To know what goes into a restaurant brand
  • To learn how to create a mission statement for a restaurant
  • To learn how to promote a restaurant to the masses

What our students have to say…

A great, simple and comprehensive course

Christopher

A great, simple and comprehensive course that covers all the basics of restaurant and hospitality management.

The modules are easy to work through along with the various assignments and worksheets included. With the website saving your progress as you go, it’s quick and easy to return to where you left off making it very accessible and convenient.

Christopher Lynch

Very interesting and it covered everything I need to know

Rachael

I thoroughly enjoyed this whole course .. from start to finish. I found it all very interesting and it covered everything I need to know to kick start my career!

Thank you so much. I passed! Very good length of modules and great test at the end. Thanks again.

Rachael Mccallie – Glasgow

I recommend this course

Amparo

Fantastic, I really recommend this course on Restaurant Management. Everything is very easy and detailed. I am very happy with my new certification.

I’m sure that will open more opportunities in the labor market.

Thank you so much for the support.

Amparo Santos



Example Certificate


Certificate No CERTIDNO
This certificate is to verify that
Your Name

has successfully completed the
RESTAURANT MANAGEMENT CERTIFICATION
on the
27th August 2025

A003155

Daniel Morgan
Head Tutor
New Skills Academy

This certificate can be verified online at:
https://old.newskillsacademy.com

How online learning can benefit you..

 

START THE RESTAURANT MANAGEMENT CERTIFICATION NOW



https://uk.trustpilot.com/review/newskillsacademy.co.uk

FAQ's

  • Who can take the course?

    Anyone who has an interest in gaining a greater understanding of this subject is encouraged to take the course. There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down in to individual modules. Each module takes between 30 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

  • Where / when can I study the course?

    You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

  • Is there a test at the end of the course?

    Once you have completed all of the modules there is a 30 (multiple choice) question test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What happens if I fail the test?

    If you don’t pass the test first time you will get a second opportunity to take the test again after further study.

  • When will I receive my certificate?

    Once you have completed your test you can log in to your account and download / print your certificate any time you need it. If you would prefer us to post you a certificate there will be an admin charge of $16

  • How can I pay?

    We use Paypal for all payments on the site. You can either use your Visa, MasterCard ,American Express, Solo cards or PayPal account to pay for the online course. All payments are handled securely by Paypal.

  • Is my payment secure?

    As previously mentioned your payment is totally secure. We use the latest ssl encryption for all transactions.

  • How long after payment can I begin the course?

    You can begin the course immediately after your payment has been received.
    You should receive an email with your log in details as soon as your payment has been accepted. If you don’t get this email please check your junk folder, failing that please contact us for further assistance.

  • How long is my certificate valid for?

    There is no expiry or renewal fees

Go at your own pace. There are no time limits for this course.
This course is compatible with all modern devices and browsers.
On completion of the course you will be awarded a certificate.
We are here to help if you have any problems.

What our students say ...


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