Course Details

  • Course Code: USFEC16HMD
  • Location: Online
  • Duration: 10 hours
  • Cost:
  • Qualification: All modern browsers and devices

Further Details

  • Course Access: Lifetime
  • Exams Included: Yes
  • Compatibility: All major devices and browsers

Approved Course:

A003145



Introduction to the Hotel Management Certification

The hotel management certification is the best choice for anyone who is interested in improving their career prospects within the hospitality industry in the United States.

This course will teach you everything you need to know to run a successful hotel, from communicating with guests to engaging with staff and maintaining front of house duties, while ensuring rooms are serviced to the highest standard, and so much more.

Wide range of topics covered

The hotel management certification covers a wide range of aspects associated with this position within the hospitality industry. The hospitality industry is a very service orientated business and you will need to know what is expected of you, develop skills and gain knowledge on how to complete your duties to the highest standard, always exceeding your guests' expectations.

Gain a valuable insight into the industry

The course is broken down into manageable modules which will provide you with a comprehensive oversight on the duties and responsibilities associated with being a hotel manager. Once you have successfully completed the course and passed the multiple-choice test, you can download and print your certificate and start improving your career prospects straight away.

What you Will Learn

This certification course is filled with comprehensive modules, which will teach you the following:

  • Learn more about the role of the hotel manager.
  • Identify with the products and services you will be expected to provide to your guests on a daily basis.
  • Understand why appearance is so important in this role.
  • Know what skills you need to complete your duties in an orderly and organized fashion.
  • Learn how to deal with your customers to surpass their expectations daily, whether it's taking a booking over the phone or welcoming them to your hotel on arrival.
  • Get a good understanding on welcoming guests to the hotel, along with essential checking in and checking out procedures that should be followed.
  • Learn how to manage the front desk effectively.
  • Understand more about housekeeping and how to ensure the rooms are always serviced to the highest standards.
  • Understand hotel terminology and terms you will hear on a regular basis.
  • Know what leadership qualities you are going to need to manage a team effectively.
  • Learn about the paperwork and reporting you will need to conduct your duties effectively and keep your finger on the pulse at all times.
  • Know the difference between front and back of house and how to manage the front of house at all times.
  • Learn how to deal with unexpected emergencies.
  • Get information and advice on how to market the hotel to attract more guests to ensure a good occupancy rate throughout the year.

Benefits of the Hotel Management Certification

This training course can provide you with everything you need to know to fast track your career within the hospitality industry. The benefits include the following:

  • The course is broken down into manageable modules.
  • Easy and comprehensive syllabus.
  • Study at your own pace. You can take a week to study this course or you can take a couple of months, the choice is down to you and the amount of time you have available to commit to your studies.
  • Compatible with all devices, enabling you to study from anywhere with an internet connection.
  • Industry recognized certification on successful completion of the course.
  • Online tutor available throughout your studies to provide you with assistance and guidance as needed.
  • Improve your career prospects and fast track your career within the hospitality industry.
  • No entry requirements.
  • Know what is expected of you and what skills you need before accepting any positions.
  • Prove your ability to complete the job by showing your certificate to potential employers.


Course Modules/Lessons

Module 1: Introduction to the Industry

  • The basics of the industry.
  • The scope of the industry.
  • The basics of hotel management.
  • Hotel management planning.

Module 2 : Products and Services Offered in the Hospitality Industry

  • The various products and services you should offer.
  • Additional products and services customers often seek.
  • How to handle customers when you do not have the products.
  • The future of services within the hospitality industry.

Module 3 : About Hotels

  • The different room types.
  • More about the rates.
  • The type of staff that are required for running a hotel.
  • The classifications of hotels.

Module 4 : Personal Appearance and Skills

  • What is expected from a manager with their appearance.
  • The skills expected from a manager.
  • Why those skills are important.
  • How to build your skill set.

Module 5 : The English Language & Your Local Knowledge

  • The importance of language as a hotel manager.
  • How to improve your English if required.
  • The importance of having local knowledge.
  • How to improve your local knowledge.

Module 6 : Types of Customers and Relationships

  • Types of customers.
  • How to identify their requirements.
  • Dealing with walk-in guests.
  • Disabled guests.

Module 7 : Taking Reservations by Phone and Email

  • How to take reservations by phone.
  • How to take reservations by email and online.
  • Information you need to learn about them.
  • Supplying booking confirmations.

Module 8 : Welcoming Guests and Checking In and Checking Out

  • How to greet guests.
  • How to perform the check in procedure.
  • How to assign the rooms.
  • How to complete the check out procedure.

Module 9 : The Do’s and Don’ts of Interacting with Guests

  • How to correctly interact with the guests.
  • The reasons why this makes a difference.
  • How to not interact with the guests.
  • The reasons why this makes a difference.

Module 10 : Developing Your Telephone Skills

  • The key to dealing with guests via the telephone.
  • How to provide a wakeup call.
  • How to deal with guest requests via the telephone.
  • How to provide room service.

Module 11 : Payment Methods and Dealing with Foreign Currency

  • The different payment methods.
  • How to deal with foreign currency.
  • How to understand exchange rates.

Module 12 : Front Desk Management

  • What we mean by front desk management.
  • The basics.
  • Understanding roles.
  • The importance of hiring the right person.

Module 13 : Housekeeping and Servicing Rooms

  • The basics of housekeeping.
  • The basics of servicing rooms.
  • The importance of these roles.
  • General cleaning of the hotel.

Module 14 : Building and Facility Management

  • The basics of building management.
  • The basics of facility management.
  • The importance of understanding these roles.

Module 15: Front of House Restaurant and Bar

  • The basic running of the restaurant.
  • The basic running of the bar.
  • Delegating jobs.

Module 16: Dealing with Lost & Found and Late Checkouts

  • How to deal with the issue of items that have been lost and found.
  • How to deal with the issue of late checkouts.

Module 17: Hotel Terminology

  • The key terms and their meaning.
  • Their importance to the industry.
  • Learn what GOPPAR is
  • Learn what an unconstrained demand is

Module 18: Career Progression

  • How your career can progress from start to finish.
  • The changing responsibilities with this progression.
  • International opportunities.

Module 19: Leadership Qualities and Engaging with Staff

  • The qualities of a successful leader.
  • How to develop those qualities.
  • How to engage with staff.
  • Common mistakes that are made with staff.

Module 20: The Key to Paperwork

  • The different types of paperwork.
  • How to organize things into a system.
  • The importance of checking everything.
  • The key to not being stressed by piles of paperwork.

Module 21: Dealing with Emergencies

  • How to troubleshoot.
  • Example of issues and how to deal with them.
  • How to deal with medical emergencies.
  • How to deal with overbooking.

Module 22: Dealing with Costs

  • How to deal with costs.
  • The importance of upselling.
  • How to provide value for lower costs.
  • How to reduce costs.

Module 23: Marketing Your Hotel

  • The basics of marketing your hotel.
  • The importance of keeping up with technology.
  • Hotel websites.
  • Using third parties.

What our students have to say…

It was extremely helpful

Adam

I have just finished the online course of Hotel Management Certification!

It is very straightforward, knowledgeable and easy to learn! Very detailed, with all the important tasks broken down point to point the proper way of doing your job on a daily basis!

All the departments in the hotel industry were covered in this course, it showed the detailed running of a hotel from top to bottom. It was extremely helpful with my studies, pointed out what to do and how to approach my goals in my career!

Adam Feher

If you are looking for a hotel management course, look no further

Graham

If you are looking for a hotel management course, look no further.

After deciding to look at a different career it was apparent that I required some insight into hotel management.

The course I am on is for a hotel management certification. The course structure is second to none with many similar courses available. There is online support available and you can fit your learning around your day to day job. Fantastic course, fantastic service.

Graham Hollyer

I would strongly recommend this course

Grig

The Hotel Management Certification Course was very interesting. The course explores the role of the hotel manager as clearly defined in that he/she is the one who is responsible for the smooth running of the establishment on a day-to-day basis, and goes beyond, not just about keeping guests happy, as a large part of the job remit will involve the correct running of hotel staff such as Front Desk, Operations, Housekeeping, Bar and Restaurant.

I liked the emphasis on being in charge of building relationships between both the host and the customer in order to provide the best experience possible.

I would strongly recommend this course.

Grigore Ionescu

I found the course very professional

muhammad-usman-akhtar

I found the course very professional and the contact with my course tutor was easy and rewarding. He responded very quickly to my emails.

I found the feedback from the questions I submitted very good and very useful. It helped me complete further questions and has given me direction in my job. I thoroughly enjoyed the course and I would definitely recommend it to colleagues and friends.

I would like to thank my tutor for all his help and valuable suggestions. I found his feedback very helpful and speedy; his remarks were always positive and constructive. The course material is excellent, varied, relevant and up-to-date. I have enjoyed the course and am very glad.

Muhammad Usman Akhtar

I feel very satisfied with the course

Course was incredible! Excellent details. Also with the knowledge that you gain, you feel prepared for a big challenge for new career.

The importance of the hospitality business is shown in detail and is easily digested in the training. Everything is designed with new technology and easily memorable, amazingly beautiful methods of training.

I feel very satisfied with the course. I recommend everyone to try it. I want to thank the team at New Skills Academy for everything they have created for the education of this kind of business. Thanks again so much!

Vladimir Todorov



Example Certificate


Certificate No CERTIDNO
This certificate is to verify that
Your Name

has successfully completed the
HOTEL MANAGEMENT CERTIFICATION
on the
27th August 2025

A003145
Daniel Morgan
Head Tutor
New Skills Academy

This certificate can be verified online at:
https://old.newskillsacademy.com

How online learning can benefit you..

 

START THE HOTEL MANAGEMENT CERTIFICATION NOW



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FAQ's

  • Who can take the course?

    Anyone who has an interest in gaining a greater understanding of this subject is encouraged to take the course. There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down in to individual modules. Each module takes between 30 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

  • Where / when can I study the course?

    You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

  • Is there a test at the end of the course?

    Once you have completed all of the modules there is a 30 (multiple choice) question test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What happens if I fail the test?

    If you don’t pass the test first time you will get a second opportunity to take the test again after further study.

  • When will I receive my certificate?

    Once you have completed your test you can log in to your account and download / print your certificate any time you need it. If you would prefer us to post you a certificate there will be an admin charge of $16

  • How can I pay?

    We use Paypal for all payments on the site. You can either use your Visa, MasterCard ,American Express, Solo cards or PayPal account to pay for the online course. All payments are handled securely by Paypal.

  • Is my payment secure?

    As previously mentioned your payment is totally secure. We use the latest ssl encryption for all transactions.

  • How long after payment can I begin the course?

    You can begin the course immediately after your payment has been received.
    You should receive an email with your log in details as soon as your payment has been accepted. If you don’t get this email please check your junk folder, failing that please contact us for further assistance.

  • How long is my certificate valid for?

    There is no expiry or renewal fees

Go at your own pace. There are no time limits for this course.
This course is compatible with all modern devices and browsers.
On completion of the course you will be awarded a certificate.
We are here to help if you have any problems.

What our students say ...