Course Details

  • Course Code: USMG19SHB
  • Location: Online
  • Duration: 45 hours
  • Cost:
  • Qualification: All modern browsers and devices

Further Details

  • Course Access: Lifetime
  • Exams Included: Yes
  • Compatibility: All modern browsers and devices

Approved Course:




Course Modules/Lessons

Sales Certification

Module 1: Understanding Sales & the Psychology of Selling

  • What Sales actually is
  • Understanding buyer motivation
  • Understanding seller motivation
  • Understanding the basic psychology of the art of selling

Module 2 : Developing Sales Skills

  • The essential sales skills that everybody needs
  • How you can develop those skills by yourself
  • Pitfalls that you need to avoid
  • The difference it is going to make to your sales record

Module 3 : Sales Talk – Understanding the Jargon.

  • The importance of sales talk.
  • The role of jargon.
  • The key terms everybody should be aware of.
  • When to use it and when not to use it.

Module 4 : The Evolution of Professional Sales

  • The origin of professional sales
  • Its evolution through the times
  • Its current status
  • Where it could be heading

Module 5 : The Skills you Need to Succeed at Selling

  • The role having these skills will play
  • The key skills you cannot do without
  • How to identify your weak spots
  • How to improve your skills to improve your sales

Module 6 : Setting and Achieving Goals

  • The importance of setting goals
  • How to set fair goals that will still push you
  • How to create your plan to achieve
  • How to deal with issues that could prevent you achieving your goals

Module 7 : Understanding the Selling Process

  • The importance of the selling process
  • The steps of the selling process
  • Understanding where things can go wrong
  • The result of understanding the process

Module 8 : Prospecting and Lead Generation

  • The importance of quality prospecting and lead generation
  • Basic steps to find the best leads
  • What to avoid doing when prospecting
  • How to take action on those leads

Module 9 : Preparing to Sell

  • The reasons why you need to prepare to sell
  • What happens if you do not do this
  • How to prepare yourself
  • Putting the steps into action

Module 10 : Writing Sales Proposals

  • The importance of a good sales proposal
  • Key points to include in your proposal
  • The general structure to follow
  • What to avoid in a sales proposal

Module 11 : Making Your Sales Pitch

  • Preparing for your sales pitch
  • How to perfectly deliver your pitch
  • The pitfalls that you need to avoid
  • How to improve your sales pitch and what to look out for

Module 12 : The Power of Influence & Motivating People to Buy

  • The importance of influence and motivating people to buy
  • How to influence and motivate without people objecting
  • The key mistakes you need to avoid making
  • How to turn things around to your advantage

Module 13 : Negotiating and the Concept of the Three P’s

  • The key points to focus on when negotiating
  • The key points to avoid when negotiating
  • The concept of the 3 P's
  • To know when to stop negotiating

Module 14 : Handling Objections and Overcoming Barriers to a Sale

  • How objections can come about in the first place
  • How to handle those objections and turn things around
  • How to overcome most barriers to a sale
  • Pitfalls that you need to avoid

Module 15: Effective Closing

  • The importance of closing at the right time
  • How to close the deal
  • How to handle things that are going wrong
  • What to do after you close the deal

Module 16: Following Up, the Importance of Aftercare and Developing the Relationship

  • What is generally included in the following up procedure?
  • Why aftercare is so important and what to do
  • How you can develop the perfect relationship
  • Key points on how to potentially develop further business

Module 17: Cold Calling

  • The rules and regulations of cold calling
  • How to be effective with cold calling
  • How to handle objections
  • How to move it from a cold call to an actual sale

Module 18: Sales Tools and Technology

  • How to use sales tools and technology to your advantage
  • The key sales tools to have at your disposal
  • The way to use technology to make life easier
  • Mistakes to avoid regarding this form of help

Module 19: Managing a Sales Team

  • The basics of a sales team
  • The important characteristics you need to have
  • How to run a sales team to the best of its ability
  • Dealing with issues with the sales team

Achieving Sales on the Telephone Certification

Module 1 : Introduction

Module 2 : What Makes People Buy?

Module 3 : Call Scripts and Individual style

Module 4 : Your Product or Service and Business

Module 5 : Closing the Sale

Negotiation Skills Certification

Module 1 : Negotiation

Module 2 : Clarification through Preparation

Module 3 : Comparison

Module 4 : Communication

Module 5 : Completion

Closing Techniques Certification

Module 1 : Closing Positively

  • What is meant by the term “closing positively”.
  • Why it is so important to learn how to bring about a positive sales closure.
  • The importance of timing and pace, in a successful sales pitch.
  • How to encourage your prospects to consider future opportunities, by developing a strong customer-vendor relationship.

Module 2: Understanding Factors That Drive Buying Decisions

  • Three key issues that influence a buyer or potential buyer and how these can impact upon the sales process.
  • The purpose of a sales brief and why a good sales brief is an important first step in writing a sales pitch.
  • How to write and present a sales pitch.
  • How to react to a potential buyer's comments, concerns, or suggestions.

Module 3: Building Credibility Throughout the Sales Process

  • Why credibility is vital, when it comes to making sales.
  • How to increase your credibility via a number of techniques, such as non-verbal communication, appropriate use of statistics and case studies.
  • How you can mirror prospects’ body language, to increase feelings of rapport.
  • The psychological stages buyers move through, as they get ready to buy from you and how you can use this process to your advantage, when closing a sale.

Module 4: Advanced Sales Techniques

  • How to ask the right questions, so that you understand your buyer’s place within the buying process.
  • How to use timing, to increase the chance of closing the sale.
  • Why you must sell the benefits to the buyer, exceed their expectations and not restrict your focus to the product or service you are selling.
  • How you can cross-sell products or services.

Module 5: Negotiating in Sales Situations

  • Why you need not feel put off at the first sign of a “No”.
  • The most common sales objections and how to move past them.
  • How deadlock situations arise in sales situations and how they can be resolved.
  • How to tell when you should walk away and when you should negotiate.

Body Language as a Sales Tool Certification

Module 01: Body Language as a Sales Tool

Making Your Sales Pitch Certification

Module 01: Preparing for Your Pitch

Module 02: How to Perfectly Deliver Your Pitch

Module 03: The Pitfalls that You Must Avoid

Module 04: How Can You Improve Your Pitch?

Sales Talk – Understanding the Jargon Certification

Module 01: Introduction

Module 02: What is the Role of Sales Jargon?

Module 03: The Key Terms Everybody Should Be Aware Of

Module 04: Terms You Should Avoid Using

How to Close More Sales Certification

How to Close More Sales

Skills to Succeed at Selling Certification

The Skills You Need to Succeed at Selling

Converting Leads into Sales Certification

Module 1: How Service Roles have Changed

  • Learn how sales and service roles have changed and the new opportunities this presents for business
  • Learn how sales and service roles have changed and the new opportunities this presents for business
  • Investigate the benefits of a change in mind-set to step into the new roles
  • Get to grips with the new reality of informed customers and how this impacts business processes

Module 2: Opportunity Spotting

  • Understand the importance of reframing products and services as solutions to customer problems
  • Learn how to use effective questioning to qualify leads and gather vital information about needs
  • Comprehend the differences between upselling and cross-selling with strategies for their effective use
  • Discover how to direct the buying journey and how to successfully input at each stage

Module 3: Customer Relations that Convert

  • Understand the drivers and differences in customer personalities and buying behaviours
  • Learn how to analyse customer behaviours and interpret actions to reveal patterns and styles
  • Discover how to maintain confident communication when dealing with difficult customers
  • Uncover the crucial significance of establishing trust in customer relationships

Module 4: Converting Opportunities into Sales

  • Understand the concept of lead scoring and how it should be used to prioritise your sales efforts
  • Learn why we avoid asking for commitment and discover how to overcome fears and ask for sales
  • Uncover the main reasons cold calling fails and learn how to do it effectively
  • Introduce structure and customisable templates for emails and telephone calls

Module 5: Personal Development

  • Enhance and optimise telephone and conversational skills to aid clear communication
  • Improve telephone etiquette and expand customer rapport development using the telephone
  • Learn about the key areas in which business should focus sales change management efforts
  • Review the changing scope of sales roles within business organisations

Example Certificate


Certificate No CERTIDNO
This certificate is to verify that
Your Name

has successfully completed the
THE COMPLETE SALES HACKER CERTIFICATION BUNDLE
on the
27th August 2025

Daniel Morgan
Head Tutor
New Skills Academy

This certificate can be verified online at:
https://old.newskillsacademy.com

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FAQ's

  • Who can take the course?

    Anyone who has an interest in gaining a greater understanding of this subject is encouraged to take the course. There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down in to individual modules. Each module takes between 30 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

  • Where / when can I study the course?

    You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

  • Is there a test at the end of the course?

    Once you have completed all of the modules there is a 30 (multiple choice) question test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What happens if I fail the test?

    If you don’t pass the test first time you will get a second opportunity to take the test again after further study.

  • When will I receive my certificate?

    Once you have completed your test you can log in to your account and download / print your certificate any time you need it. If you would prefer us to post you a certificate there will be an admin charge of $16

  • How can I pay?

    We use Paypal for all payments on the site. You can either use your Visa, MasterCard ,American Express, Solo cards or PayPal account to pay for the online course. All payments are handled securely by Paypal.

  • Is my payment secure?

    As previously mentioned your payment is totally secure. We use the latest ssl encryption for all transactions.

  • How long after payment can I begin the course?

    You can begin the course immediately after your payment has been received.
    You should receive an email with your log in details as soon as your payment has been accepted. If you don’t get this email please check your junk folder, failing that please contact us for further assistance.

  • How long is my certificate valid for?

    There is no expiry or renewal fees

Go at your own pace. There are no time limits for this course.
This course is compatible with all modern devices and browsers.
On completion of the course you will be awarded a certificate.
We are here to help if you have any problems.

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